Terms and Conditions

Please read the following terms of use and disclaimer carefully. By using this website you agree to abide by these terms. The terms “Key Food” or “Key” or “us” or “we” refer to the owner of the website, Key Food Equipment Services Ltd., whose head office is 180-3700 North Fraser Way, Burnaby, British Columbia, Canada V5J 5H4. The term “you” refers to the user, viewer or customer of our website.

Disclaimer:
The information contained in this website is for general information purposes only. The information is provided by Key Food Equipment Services Ltd. Price and availability of parts, service, and related charges are subject to change without notice. We will do our best to maintain up to date and accurate information; however, Key Food Equipment Services Ltd. does not guarantee that the part descriptions, warranty information or other content are accurate, complete, current, or free of errors. It is the customer’s responsibility to determine the suitability the website information for their particular needs. In no event will we be liable for any loss or damage, including loss of data or profits, arising out of, or in connection with, the use of this website.

Every effort is made to keep this website up and running smoothly; however, Key Food takes no responsibility, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Terms and Conditions

General:
We reserve the right to change these terms and conditions as needed. Please review all terms and conditions before placing an order for parts or service. If you have any questions, concerns or suggestions, we are happy to hear from you. You can contact us via email at keyfood@keyfood.ca or by phone in BC at 1-800-665-2655 (toll-free), or from elsewhere in Canada at 604-433-4484.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is the customer’s responsibility to ensure that our parts, or information available through this website, meet your specific requirements.

Reproduction of any part of this website is prohibited. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. You may not create a link to this website from another website or document without the prior written consent of Key Food Equipment Services Ltd. Your use of this website and any dispute arising out of such use of the website is subject to the laws of Canada.

Pricing:
Prices listed do not include taxes, shipping or duties and are subject to change without notice.

Sales Tax:
Provincial Sales Tax and the Goods and Service Tax are charged as required and must be paid at the time of purchase. If applicable, customers are responsible for providing a valid sales tax exemption certificate.

Payment Terms:
The customer is responsible for paying for parts, taxes and fees at the time of purchase. Payment can be made by: Visa, MasterCard, and American Express. We accept credit cards drawn on Canadian and US banks only. Money orders and certified bank drafts are also accepted. For customers who have credit with Key Food, payment terms are net 30 days from the date of shipment/pick up.

Credit Balance:
A customer’s credit balance is valid for a period of 30 days. After this time, the balance will be cancelled and there will be no further liability for Key Food.

Shipping:
Parts are shipped FOB shipping point. Shipping is available to Canada and the US only. All shipping charges must be paid at the time the order is placed. COD shipments are not permitted.

The customer is responsible for all shipping charges, including any subsequent charges by the shipping company that were not paid at the time the order was placed. Examples of such charges include: additional charges due to inaccurate information regarding the delivery and charges due to failed delivery attempts.

Any refused shipments or shipments the carrier could not deliver will be considered delivered to and accepted by the customer. If the customer refuses a shipment, Key Food must be notified immediately.

Once received, the customer is responsible for inspecting the shipment for damages and completeness. Any defects or problems with the shipment due to the carrier’s handling of the shipment must be reported immediately to the carrier. Failure to report a problem may result in a significant reduction in the carrier’s liability for the damage claim. The customer is responsible for filing any loss or damage claim as directed by the carrier and will deal directly with the carrier to resolve the problem. Key Food is a third party in the matter; therefore, cannot be involved in the process. The customer is responsible for any concerns or charges for such shipments and agrees to hold Key Food, its manufacturers, agents and subagents harmless.

Problems or concerns regarding the parts received must be reported to Key Food within 15 days of delivery through the website. Malfunction reports must include an inspection report from a skilled technician regarding their conclusions. If your order is incomplete, incorrect or damaged, contact Key Food by email at keyfood@keyfood.ca or by phone in BC at 1-800-665-2655 (toll-free), or from elsewhere in Canada at 604-433-4484.

Picking up orders:
If preferred, customers may choose to pick up their parts order from one of the Key Food branches (Burnaby, Victoria, or Edmonton). On the website order page, select one of the branches for pick up. The branch will contact the customer when the part is ready. Securing the items for transport is the sole responsibility of the customer. Key Food assumes no liability or responsibility for damages as a result of loads being secured improperly. Items must be picked up promptly. After 90 days, items will be considered abandoned, Key Food will assume ownership and the customer will not be eligible for a refund. Key Food accepts no liability for loss, theft, or damage to any item while stored on our premises.

Cancellation of Parts/Service Order:
For orders placed over the website, cancellation requests must be made through the website. If a parts cancellation request is received before any action has been taken to ship the parts, and if the manufacturer allows cancellations, the customer will receive a refund, less a 25% restocking charge. If the item is a special order, the supplier may not allow cancellations, so the cancellation may not be allowed. If a cancellation is received after the order has been shipped, the request will be treated as a request for return.

If a service cancellation request is received before a technician has been dispatched, no charge will result. However, if the technician is already enroute, the customer will be charged a minimum truck charge.

Parts return:
Key Food’s aim is for you to be completely satisfied with your purchase. If a customer decides to return a part, a request for return must be made through the website. Key Food will not accept a return without prior approval. No returns will be accepted past 90 days from the date of purchase. The customer is responsible for the following costs: original shipping costs, return shipping costs, restocking fee (25%), repair charges for any damages incurred. Key Food will deduct the relevant charges prior to issuing a refund. In the event that the charges exceed the original charges, the customer agrees to pay the difference.

The part must be returned in its original condition and in its original package to the branch from which the part was received, if package was shipped, return part to Burnaby branch. Refused and returned parts will be inspected to assess re-salability. If Key Food is found to have erred in sending the part(s), a full refund will be given to the customer once the part is returned to Key. The return process requires more administration than most transactions, so refunds may take up to 30 days to be fully processed.

If the customer fails to follow the terms and conditions outlined here, no credit will be awarded.

Key Food is limited to what the manufacturers’ warranties stipulate. Parts must be installed and adjusted by skilled personnel. Improper installation may cause malfunction and may void any warranty.